Terms & Conditions

§1 Definitions

Throughout these Terms, the following words have the meaning given below:

• Terms — these Terms & Conditions of the online course platform.
• Platform — the website available at taktalk.pl, through which the services described here are provided electronically.
• Operator — TAKTalk Szkoła Języka Polskiego - Karolina da Silva Cardoso, a sole proprietorship registered in Poland, Tax ID (NIP): 9252154813, Business Registry Number (REGON): 545311979, e-mail: admin.taktalk@gmail.com.
• Student / User — any natural person using the Platform, including a Consumer and a Minor acting with the consent of a Legal Guardian.
• Consumer — a natural person who enters into a legal transaction with the Operator (e.g. a sales or service agreement) for purposes not directly related to their business or professional activity.
• Entrepreneur with consumer rights — a natural person running a business who enters into an agreement directly related to that business, where the agreement shows it has no professional character for that person.
• Minor — a person under 18 years of age.
• Legal Guardian — a parent, or a guardian appointed by a court.
• Teacher — a person providing educational services on the Platform under an agreement with the Operator.
• Course / Lesson Package — a defined number of live online lessons (e.g. 8, 24, or 48 lessons) offered by the Operator.
• Live online lesson — an educational session conducted in real time by a Teacher with a Student or Students via video-conferencing tools (e.g. Zoom, Google Meet, or the Platform's built-in tool).
• Agreement — the agreement for the provision of electronic services and the agreement for the provision of educational services (online lessons) concluded between the Operator and the Student.
• User account — an individual Student account on the Platform enabling use of its features.
• Business day — Monday to Friday, excluding statutory public holidays in Poland.

§2 Operator's details

The Operator provides services via the Platform at taktalk.pl. Contact details:

• E-mail: admin.taktalk@gmail.com
• Phone: +48 537 079 567
• Correspondence address: Os. W. Witosa 3, 67-112 Siedlisko, Lubuskie Voivodeship, Poland

Customer service is available on business days, 9:00–17:00 (Central European Time). Expected response time to e-mail inquiries is up to 24 hours on business days.

§3 Technical requirements

Using the Platform and taking part in live online lessons requires, at minimum, on the Student's side:

• A stable internet connection of at least 5 Mb/s download and 2 Mb/s upload.
• A computer or mobile device with a current operating system (e.g. Windows 10+, macOS 10.15+, iOS 14+, Android 10+).
• An up-to-date web browser (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari).
• A webcam and a microphone (built-in or external).
• Speakers or headphones.
• The relevant video-conferencing application, where required (e.g. Zoom, Google Meet, or the Platform's built-in tool).

§4 Prohibition on unlawful content

While using the Platform — including during lessons and communication with a Teacher or other Students — the Student may not:

• Infringe the personal rights of others (including defamation, humiliation, or ridicule).
• Post, send, or share content that is offensive, vulgar, obscene, or that incites hatred.
• Threaten others or use any form of verbal abuse.
• Incite the commission of a crime or an offence.
• Share unlawful content, including content that infringes copyright or other intellectual property rights.
• Obstruct or disrupt the conduct of a lesson.

Breach of the above entitles the Operator to immediately block the Student's access to the Platform, with no refund for unused lessons.

§5 Registration and account creation

A User account is required to purchase lesson packages and to take part in live online lessons. Registration is completed via the registration form on the Platform and requires: full name, e-mail address, a password created by the User, and a phone number (optional). Creating an account is free of charge. After the form is submitted, the User receives an activation link at the e-mail address provided; the account is activated once the link is opened.

§6 Login rules and security

The Student must keep their password confidential and must not share it with third parties. The Student is responsible for all activity carried out through their account, unless they promptly notified the Operator of suspected unauthorized access. If a breach is suspected, the Student must change their password immediately and notify the Operator.

§7 One account per person

A single natural person may hold only one active account on the Platform. If the Operator detects that the same person holds more than one account, the Operator may merge the accounts or remove the additional ones, and will inform the Student accordingly.

§8 Account deletion

The Student may delete their account at any time, either from account settings or by sending a request to the Operator's e-mail address. Deleting the account also ends access to any unused lessons, unless the Student requests a pro-rata refund under §24. The Operator will delete the Student's personal data in line with §38, unless the law requires a longer retention period (e.g. for accounting purposes).

§9 Guardian consent — general rule

A Minor is a person who has not yet turned 18. Minors may use the Platform only under the supervision of a parent or Legal Guardian. A Minor may purchase services (lesson packages) only once they have turned 13, and only with the parent's or Legal Guardian's consent given on each occasion. Independent registration or purchases by a Minor without the required guardian consent are not permitted; an agreement concluded this way is valid only to the extent it is confirmed by the parent (Article 18 § 1 of the Polish Civil Code).

§10 Ages 13–17

Students aged 13 to 17 may use the Platform (browse content, log in, take part in free materials) only if:

• a parent or Legal Guardian has read the Terms and the Privacy Policy,
• a parent or Legal Guardian has given written (including electronic) consent to the processing of the child's personal data (in line with Article 8 GDPR),
• a parent or Legal Guardian accepts the terms of participation.

Concluding an agreement (including purchasing lesson packages) for a Student aged 13–17 requires the explicit, separate consent of a parent or Legal Guardian, given by ticking the relevant checkbox on the order form as the parent, or by the parent making the purchase from their own account and then assigning the child to the lessons. A Student aged 13–17 may not make a purchase independently, without parental consent. The parent or Legal Guardian bears full responsibility for the child's activity on the Platform, including content shared during lessons and cancelling lessons on time.

§11 Under 13

Students under 13 may not independently create an account or make any purchases. All services for a child under 13 must be arranged exclusively through an account created and managed by a parent or Legal Guardian, who makes payments, schedules lessons, and confirms the child's participation. The Operator does not provide services directly to a child under 13, only through their Legal Guardian.

§12 Responsibility of the Legal Guardian

The parent or Legal Guardian bears full responsibility for:

• the child's activity on the Platform, including compliance with §4 (prohibition on unlawful content),
• cancelling lessons on time, in line with §21,
• any financial obligations arising from purchases made on the child's account,
• the child's safety while using the Platform, including supervision during online lessons.

§13 Safety of minors

The Operator takes reasonable steps to ensure lessons take place in a safe environment, in particular by vetting Teachers (including a declaration of no criminal record). Even so, the parent or Legal Guardian bears ultimate responsibility for supervising the child while using the Platform. The Operator is not responsible for content shared by other Students during group lessons.

§14 Operator's responsibility for teacher misconduct

The Operator vets Teachers and is responsible for the proper performance of the service, taking immediate action if irregularities arise. Any misconduct by a Teacher towards a Minor must be reported to the Operator without delay by the parent or Legal Guardian. Once notified, the Operator will act immediately, including suspending or terminating the agreement with the Teacher concerned.

§15 Description of the offer

The Operator offers packages of live online lessons in fixed sizes — currently 8, 24, or 48 lessons, corresponding to 1-, 3-, or 6-month commitments. A single lesson lasts 60 minutes. Lessons take place live, online, with a Teacher, via video-conferencing tools (e.g. Zoom, Google Meet, or the Platform's built-in tool). Current package names, lesson counts, and prices are published on the Platform's pricing page and may be updated from time to time; the price and package shown at the moment of purchase are the ones that apply to that order.

§16 Purchase process (step by step)

1. The Consumer visits the company's website.
2. They fill in a form with basic details and the course they are interested in.
3. They wait for an e-mail with a course offer, sent within 24 hours of submitting the form.
4. They choose the relevant lesson package from the available offer.
5. They complete the order form (if further details are required).
6. They choose a payment method.
7. They tick the mandatory checkboxes (§17).
8. They click "Order and pay" or an equivalent button.
9. Once payment is confirmed, the Student receives an order confirmation by e-mail.
10. The administrator sends the login details for the Platform.
11. The Student creates their account on the Platform.
12. The administrator assigns a Teacher to the Student, or the Student to a group.
13. The Teacher contacts the Student to arrange the first lesson.
14. Lessons take place as agreed between the Teacher and the Student.

§17 Mandatory checkboxes

Before clicking "Order and pay", the Student must tick the following boxes (unticked by default):

• I accept the Platform's Terms & Conditions (link to the Terms).
• I accept the Privacy Policy (link to the policy).
• I agree that performance of the service (live online lessons) will begin before the 14-day withdrawal period ends. I understand that once the service is fully performed (all lessons in the package delivered), I lose the right to withdraw from the agreement, and that if I withdraw before the service is fully performed, the Operator may reduce the refund proportionally by the value of the lessons already delivered.
• For a Minor aged 13–17: I declare that my parent or Legal Guardian has read the Terms and has consented to my participation and to the processing of my personal data.

§18 Payment methods

Payments are processed through Stripe. Accepted payment methods are those Stripe makes available at checkout, typically payment cards (Visa, Mastercard) and, where available, local methods such as BLIK.

§19 Order confirmation

Once an order is placed, the Operator promptly sends the Student an e-mail confirmation containing:

• the order details (package chosen, number of lessons, price),
• information about the right of withdrawal, or its absence, per §29–§32,
• a link to the Terms,
• the date the agreement was concluded.

§20 Performing the service

Once payment is confirmed, the Student gains access to the Platform, where they create an account and can view lessons scheduled by the Teacher once a time has been agreed. The Student must arrange the first lesson within 14 days of purchase; the Teacher will reach out by e-mail. If there is no response and no lesson is arranged within that period, the Operator may send a reminder. If a further 14 days pass with no response, the package expires with no right to a refund, unless the Student has informed the Operator of an extended absence. Other situations may be reviewed through the complaints process (Part VI). Lessons take place at times agreed between the Student and the Teacher by e-mail.

§21 Cancelling a single lesson

• More than 24 hours' notice — the lesson can be cancelled at no extra cost. The Student may reschedule it or keep it for future use.
• Less than 24 hours' notice — the lesson is treated as delivered and is deducted from the remaining lesson pool, with no refund or rescheduling.
• No-show, no cancellation — the lesson is forfeited, with no refund or rescheduling.

§22 Teacher absence or cancellation caused by the Operator

Overriding rule: if a lesson does not take place due to the fault of the Operator or the Teacher, the Student never loses money. The Student is always entitled to reschedule the lesson or receive appropriate compensation.

§23 Technical failure on the Student's side

If a technical failure occurs on the Student's side (e.g. no internet, equipment failure, no camera or microphone) and the Student did not notify the Operator before the lesson was due to start, the lesson may be forfeited, unless the Teacher agrees to reschedule it. If the Student notifies the Operator in advance (before the lesson starts), they may reschedule the lesson at no extra cost.

§24 Withdrawing from a package (termination of the agreement)

Withdrawal from the agreement follows these rules:

1. Before any lessons have taken place — full refund.
2. After some lessons have taken place — refund proportional to the number of unused lessons.
3. After all lessons have taken place (full performance of the service) — no right of withdrawal.

§25 Subject of a complaint

The Student may file a complaint in the following cases:

• improper performance of the service (e.g. a lesson shorter than agreed, a Teacher failing to appear, an unjustified change of Teacher),
• technical problems with the Platform preventing use of the services,
• malfunctions of the User account,
• conduct by a Teacher that breaches the Terms or generally applicable law.

§26 How to file a complaint

A complaint can be filed:

• by e-mail to admin.taktalk@gmail.com,
• through the contact form available on the Platform,
• in writing to: Os. W. Witosa 3, 67-112 Siedlisko, Lubuskie Voivodeship, Poland.

The complaint should include: the Student's full name, the e-mail address linked to their account, a description of the issue, and the proposed resolution.

§27 Response deadline

The Operator will respond to a complaint within 14 days of receiving it. If no response is given within 14 days, the complaint is deemed accepted (Article 7a of the Polish Consumer Rights Act). The response will be sent to the Student's e-mail address, or in writing if the complaint was submitted on paper.

§28 Remedies for an accepted complaint

Where a complaint is accepted, the Operator will:

1. offer a free repeat lesson at another time, or
2. proportionally reduce the package price (refund part of the amount paid), or
3. in justified cases, grant an additional lesson free of charge.

§29 General rule

A Consumer (and an Entrepreneur with consumer rights) may withdraw from a distance agreement within 14 days without giving a reason.

§30 Loss of the right of withdrawal

The Consumer loses the right of withdrawal once the service (all lessons in the package) has been fully performed with their prior, explicit consent, given by ticking the checkbox described in §17(3).

§31 Withdrawal before the service is fully performed

If the agreement is withdrawn from after it has started but before the service is fully performed (before all lessons in the package have taken place), the Operator refunds an amount proportional to the number of unused lessons, per §24.

§32 Withdrawal form

A model withdrawal form (matching Annex 2 to the Polish Consumer Rights Act) is available on request by e-mail at admin.taktalk@gmail.com.

§33 EU consumer redress

Consumers in the European Union can use the EU's online consumer dispute resolution platform, available at consumer-redress.ec.europa.eu.

§34 Permanent consumer arbitration bodies

Consumers may also contact the locally competent Provincial Trade Inspectorate (Wojewódzki Inspektorat Inspekcji Handlowej) or another body authorised to resolve consumer disputes out of court.

§35 Consent to mediation

The Operator gives its preliminary consent to out-of-court resolution of consumer disputes.

§36 Data controller

The controller of Students' personal data is the Operator: TAKTalk Szkoła Języka Polskiego - Karolina da Silva Cardoso, Tax ID (NIP): 9252154813, Business Registry Number (REGON): 545311979, e-mail: admin.taktalk@gmail.com.

§37 Purposes of processing

Personal data is processed for the following purposes:

• fulfilling orders and providing services (Article 6(1)(b) GDPR),
• managing the User account (Article 6(1)(b) GDPR),
• communicating with the Student (Article 6(1)(f) GDPR — legitimate interest),
• meeting legal obligations, including accounting and tax obligations (Article 6(1)(c) GDPR),
• the Operator's own marketing, once separate consent has been given (Article 6(1)(a) GDPR).

§38 Data retention period

• For the duration of the agreement, and for the limitation period for claims (6 years from the end of the agreement).
• Accounting records — for 5 years from the end of the tax year.
• Data processed on the basis of consent — until the consent is withdrawn.

§39 Cookies

The Platform uses cookies to ensure it functions correctly, to analyse traffic, and — with consent — for marketing purposes. Details are set out in the Cookie Policy.

§40 Amendments to the Terms

The Operator reserves the right to amend these Terms for important reasons, such as changes in the law, changes to the scope of services provided, new features, or court or administrative rulings affecting their content. The Operator will notify Students of any change at least 14 days in advance, by e-mail and by a notice on the Platform. An amendment binds the Student unless they terminate the agreement within 14 days of the notice. Terminating the agreement means losing access to unused lessons, unless the Student requests a pro-rata refund.

§41 Governing law

The agreement between the Operator and the Student is governed by Polish law.

§42 Reference language

These Terms are originally drafted in Polish, the language of the jurisdiction in which the Operator is registered. Translated versions (including this English version and the Russian version) are provided for the convenience of Students; in the event of any discrepancy between versions, the Polish version prevails.

§43 Severability

If any provision of these Terms is found to be invalid or ineffective, the remaining provisions remain in force. The invalid provision is replaced by the applicable provisions of law.

§44 Effective date

These Terms take effect on August 3, 2026.